How can I get my jewelry repaired?
Neoshine provides professional repair and care services for all items purchased from our brand. To request a repair, simply reach out to our team using one of the following methods:
- Website Live Chat – Connect with us instantly through the online chat window.
- Email – Send your request to support@neoshine.com with photos and a brief description of the issue.
- Phone – Call us at +1 (510) 376-3316 for personalized assistance.
We will review your request and respond within 12 hours. Once we receive your request, our specialists will provide secure shipping instructions and a complimentary estimate before any work begins. Your jewelry will be handled with the utmost care, ensuring a seamless and personalized repair experience.
How much does it cost to repair Neoshine jewelry?
The cost to repair Neoshine jewelry varies depending on the type of item, material, and gemstones involved. Once our specialists receive and carefully assess your jewelry, we will provide a complimentary estimate before any work begins.
Neoshine offers free repair assessments and pricing estimates for all items purchased from our brand. To request a repair or for more information, please contact our team via website chat, email at support@neoshine.com, or phone at +1 (510) 376-3316.
At this time, we can only accept shipments from customers residing in the U.S. If you live outside the U.S., please contact us and we will assist you with your repair needs.
What jewelry cleaning and care services does Neoshine offer?
Neoshine provides a range of professional care services designed to help you preserve the beauty of your lab-grown diamond and 14K/18K gold jewelry. All services are handled through our service center with secure shipping for your convenience.
Our cleaning and care services include:
- Professional cleaning and inspection for lab-grown diamond and gold jewelry
- Complimentary ring resizing for eligible engagement ring purchases
- Prong checks and stone security inspections
- Jewelry polishing and refinishing
- Engraving on eligible pieces
- Repairs and adjustments performed by our specialists
To request any of these services, simply contact our Client Care Team via website chat, email at support@neoshine.com, or phone at +1 (510) 376-3316. We will review your request and provide secure shipping instructions, along with a complimentary estimate before any work begins.
How do I care for my Neoshine diamond jewelry?
Lab-grown diamonds are as durable as natural diamonds, but regular care keeps them brilliant and secure. Neoshine recommends the following care tips:
At-Home Cleaning
- Use a mild, non-abrasive jewelry cleaner or a mix of lukewarm water with a few drops of gentle dish soap.
- Soak for 15–20 minutes, then gently brush with a soft-bristled toothbrush, especially around the prongs and underneath the stones.
- Rinse thoroughly with clean water and pat dry with a lint-free, soft cloth.
Daily Care Habits
- Remove your jewelry during heavy exercise, swimming, cleaning, or when using harsh chemicals.
- Store pieces separately in soft pouches or lined boxes to avoid scratches.
- Avoid sudden impacts, as even diamonds can chip at edges or girdles.
