Privacy Statement

We take your privacy seriously and this privacy statement explains how Neoshine (collectively, “we,” “us,” or “our”) collects, uses, shares, and processes your information.

Collection and Use of Personal Data

Personal data is information that can be used to directly or indirectly identify you. Personal data also includes anonymous data that is linked to information that can be used to directly or indirectly identify you. Personal data does not include data that has been irreversibly anonymized or aggregated so that it can no longer enable us, whether in combination with other information or otherwise, to identify you.

Promoting Safety and Security

We abide by the principles of legality, legitimacy, and transparency, using and processing the least data within a limited scope of purpose. We take technical and administrative measures to protect the security of the data. We use personal data to help verify accounts and user activity, as well as to promote safety and security, such as by monitoring fraud and investigating suspicious or potentially illegal activity or violations of our terms or policies. Such processing is based on our legitimate interest in helping ensure the safety of our products and services.

What Personal Data We Collect

• Data you provide: We collect the personal data you provide when you use our products and services or otherwise interact with us, such as when you create an account, contact us, participate in an online survey, or use our online help or chat tool. If you make a purchase, we collect personal data related to the purchase, including billing, shipping, and contact details.
• Data about use of our services and products: When you visit our website/application, we may collect data about the type of device you use, your device's unique identifier, the IP address of your device, your operating system, the type of Internet browser you use, usage information, diagnostic information, and location information from or about the computers, phones, or other devices you use to access our services.

How We Use Your Personal Data

• Providing, improving, and developing our products and services: We use personal data to help us provide, improve, and develop our products, services, and advertising. This includes using personal data for data analysis, research, and audits.
• Communicating with you: Subject to your prior express consent, we may use personal data to send you marketing communications, communicate with you about your account or transactions, and inform you about our policies and terms. You may withdraw your consent at any time by contacting us.

Definition of "Cookies"

Cookies are small pieces of text used to store information on web browsers. We use cookies to provide, protect, and improve our products and services, such as by personalizing content, offering and measuring advertisements, understanding user behavior, and providing a safer experience.

Disclosure of Personal Data

We make certain personal data available to strategic partners that work with us to provide our products and services or help us market to customers. Personal data will only be shared by us with these companies to provide or improve our products, services, and advertising.

Your Rights

You have the right to access, correct, or delete the personal data we collect. You are also entitled to restrict or object, at any time, to the further processing of your personal data. To exercise your rights, please contact us. We will respond to your request within 30 days.

Third-Party Websites and Services

Our website, products, and services may contain links to third-party websites, products, and services. We are not responsible for the privacy practices employed by those third parties. This Privacy Statement applies solely to data collected by us through our products and services.

Data Security, Integrity, and Retention

We use reasonable technical, administrative, and physical security measures to safeguard your data. We will retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Statement, unless a longer retention period is required by law.

Changes to this Privacy Statement

We may periodically change this Privacy Statement to keep pace with new technologies, industry practices, and regulatory requirements. If you do not agree to the revised Privacy Statement, please refrain from using our services and contact us to close any account you may have created.

Storage and Transfer of Your Personal Data

Your personal data may be processed or transferred outside your country of residence. The data protection laws of such countries may differ from those in your jurisdiction. If you do not agree, please stop using our services.