At Neoshine, we respect and protect your privacy. This Privacy Policy explains how we collect, use, share, and safeguard your personal information when you interact with our website, products, and services. By using our services, you agree to the terms described in this policy.

a. Information You Provide to Us

We collect the personal information you choose to share with us, including when you:

• Create an account or make a purchase
• Contact our customer service team
• Subscribe to newsletters or participate in surveys
• Use our online tools or chat support

This may include your name, email address, billing and shipping details, phone number, and payment information.

b. Information Collected Automatically

When you visit our website, we automatically collect certain technical information such as:

• Device type and unique device identifiers
• IP address and browser type
• Operating system and diagnostic data
• Usage information and location data (when applicable)

We use this information to improve our services, ensure security, and enhance your experience on our website.

We use your personal information to:

• Provide and deliver our products and services
• Process your transactions and manage your account
• Communicate with you about your orders, promotions, or updates
• Improve and personalize our website and marketing efforts
• Ensure security, prevent fraud, and comply with legal requirements

With your prior consent, we may also send you marketing communications. You can opt out at any time by contacting us.

Cookies are small data files stored on your device to help us recognize you and improve your browsing experience. We use cookies to:

• Measure and improve advertising
• Understand how users interact with our website
• Provide a secure and reliable online experience

You can adjust your browser settings to refuse cookies, but some website features may not function properly without them.

We may share your personal information with trusted partners who assist us in operating our website, processing orders, or marketing our products. These partners are only permitted to use your information for the purposes we specify and must protect your data in accordance with applicable laws.

We do not sell your personal data to third parties.

You have the right to:

• Access, correct, or delete your personal data
• Restrict or object to the processing of your data
• Withdraw consent for marketing communications at any time

To exercise your rights, please contact us at mkt@neoshines.com. We will respond to your request within 30 days.

We implement reasonable administrative, technical, and physical safeguards to protect your personal data from unauthorized access, disclosure, or misuse.

We retain your personal data only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

Your personal information may be processed or stored outside of your country of residence. The data protection laws in these countries may differ from those in your jurisdiction. By using our services, you consent to such transfers as described in this policy.

Our website may include links to third-party websites or services. We are not responsible for the privacy practices of those third parties, and we encourage you to read their privacy policies.

We may update this Privacy Policy from time to time to reflect changes in technology, legal requirements, or our business practices. Any updates will be posted on this page with a revised “last updated” date.

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at support@neoshine.com.