Is it safe to buy online from Neoshine?
Absolutely. Neoshine is committed to providing a trustworthy and secure shopping experience. We adhere to Shopify’s service agreements and rigorous standards, ensuring every transaction is safe and protected.
We offer complimentary 30-day returns and exchanges, including 100% unconditional refunds for eligible items, so you can shop with confidence.
Every piece of jewelry is crafted from carefully sourced, high-quality materials and hand-finished by skilled artisans, with full traceability and authenticity guaranteed. With Neoshine, you can trust that your purchase is both genuine and secure.
Are Neoshine’s diamonds conflict-free?
Yes. All Neoshine jewelry is made with ethically sourced diamonds and recycled metals, fully compliant with conflict-free sourcing standards. You can be confident that every piece is crafted responsibly and sustainably.
Can Neoshine help me design a custom piece of jewelry?
Yes. Depending on the style, intricacy, and accents you desire, Neoshine can work with you to create a custom design. Please contact us via live chat or support@neoshine.com to discuss your idea with one of our experts.
How do I know what ring size to buy? What if I get the wrong size?
The most accurate way to determine a ring size is to measure the finger on which the ring will be worn. If that’s not possible, such as for a surprise proposal, Neoshine provides a convenient ring sizer to help you select the correct size.
If the ring doesn’t fit perfectly, don’t worry — we offer a free one-time resizing within 30 days of purchase. To initiate a resize, contact us via live chat or support@neoshine.com and have your order number and desired ring size ready to expedite the process.
