What payment methods does Neoshine accept?
Neoshine supports a variety of secure and convenient payment methods, including major credit cards, digital wallets, and flexible payment options to make your shopping experience seamless.
- All major credit cards：American Express, Mastercard, Visa, Discover, and JCB
- Apple Pay
- Google Pay
- Pay with Klarna
- Shopify Payments
Apple Pay
Apple Pay allows you to complete your purchase easily and securely on iPhone, iPad, or Mac using Safari. Simply select Apple Pay at checkout to finalize your order.
Google Pay
Google Pay offers a quick and safe way to pay on supported devices, streamlining your checkout process.
Pay with Klarna
Klarna provides flexible payment options, letting you split your purchase into multiple installments. Available directly at checkout.
Shop Pay
All payments processed via Shopify Payments are secure, ensuring your financial information is protected throughout your transaction.
Will I be charged sales tax on my Neoshine purchase?
Yes. Neoshine is registered to collect sales tax in all applicable U.S. states. The appropriate state and local taxes will be automatically applied to your order based on your shipping address.
Sales tax is calculated during the checkout process once you enter your zip code, ensuring the correct amount is added to your order total. Please note that tax regulations may change, and Neoshine continuously monitors applicable laws to maintain compliance.
Does Neoshine offer ring resizing?
Yes. Neoshine offers a free resizing within 30 days of your purchase. To start the resizing process, please contact our team via live chat on our website or email support@neoshine.com.
For faster service, have your order number and the new ring size ready. Please note that items sent for resizing are not eligible for return during the resizing process.
What if I need extra help or advice about my purchase?
If you have questions about selecting a diamond, choosing an engagement ring, or any other aspect of your purchase, Neoshine is here to provide professional guidance. You can reach us via support@neoshine.com or through our website live chat.
Our team offers patient, expert assistance throughout your shopping experience. We strive to respond within 12 hours, ensuring you receive timely and thorough support.
